OpenSolar

I am currently a Senior Designer (UX/UI – Global Product) at OpenSolar, the world’s leading free SaaS platform for renewable energy design and delivery. Traditionally focused on B2B services, the platform enables solar installers to design, sell, deliver, and install both solar and non-solar systems. As part of the Customer Pod, I was initially tasked with researching, conceptualising, testing, and delivering a new post-sale home monitoring app that would provide a seamless B2C experience built upon the existing design system.

Extensive research uncovered inconsistencies across customer-facing touch points, leading to a much broader initiative focused on redesigning the entire customer experience across both front-end and back-end systems. Designing, installing, and monitoring renewable energy systems involves significant technical, legal, and financial complexity, yet users should not need expert-level knowledge to benefit from the product.

The goal is to transform a task-oriented B2B platform into a more emotional, rewarding, and intuitive B2C experience that strengthens the relationship between installers and customers post-sale, while creating monetisation and savings opportunities for both parties. My role has involved extensive research with real-life testers and installers, competitor analysis, and rapid prototyping using Figma, FigJam and Cursor, integrated with GitHub pull requests and Jira for development handover.

The work has generated valuable qualitative and quantitative insight to guide product decisions and has grown into the largest and fastest-moving product transformation I have worked on to date. The programme is still evolving across the wider OpenSolar ecosystem.